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April Bui Holistic Acupuncture

Houston Acupuncture & Energy Medicine Clinic  .  Memorial, Spring Branch

  713-922-3474  |  Monday - Sunday  


Clinic Policies

Appointment Cancellation

  • If you need to cancel or reschedule an appointment, we would appreciate 24 Hours advance notice.

Late Cancellation & No Show Fee

Except for missed appointments due to emergencies or hazardous weather conditions, patient will be charged for late cancellation or no show.

  • Patient may cancel up to 2 hours before the appointment time without being charged - cancellation any time after is considered late and will be charged a late cancellation fee.
  • Patient who abandons an appointment by not showing up and not giving a timely cancellation notice will be charged a no-show fee.
  • Late cancellation & no show fee = 75% of the full price of each scheduled service. All fees must be paid before rescheduling any future appointment.

Free Consultation

  • Complimentary consultation is a one-time offer only for new patients. 
  • Free consultation may be forfeited due to nonemergency late cancellation, no show or noncommitment to an appointment such as excessive rescheduling. Any consultation thereafter must be paid and requires a nonrefundable deposit.


  • Payment for all services rendered, products, or any other charges and fees is due at the time of visit or when billed.
  • No refund for acupuncture or any services rendered regardless of the reason.
  • Accepted payment methods are cash, checks, credit and debit cards, HSA/HRA/FSA cards.

Gift Certificates

  • Gift certificates must be presented at the time of service.
  • Gift certificates are non-refundable and non-exchangeable for cash.
  • Gift certificates are redeemable for services or products only.
  • Gift certificates have no expiration date.

Returns & Refund

  • No refund for rendered services regardless of the reason.
  • Unopened products and in resellable condition may be returned within 30 days from the purchase date.
  • A restocking or service fee may apply to a return at our discretion.
  • No return for special order products or any rare herbs that we cannot resell.

Alcohol & Drugs

  • Alcohol and drugs are contraindicated for acupuncture treatment.
  • We will deny treatment to anyone who is under the heavy influence of alcohol or drugs at the time of the appointment.