April Bui Holistic Acupuncture
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Clinic Policies
Clinic Policies
Appointment cancellation
Appointment cancellation
- If you need to cancel or reschedule an appointment, we would appreciate 24 Hours advance notice.
Late cancellation & no show fee
Late cancellation & no show fee
- Patient may cancel up to two hours before an appointment without being charged - cancellation any time after will incur a late cancellation fee.
- Patient who abandons an appointment by not showing up will be charged a no-show fee.
- Late cancellation & no show fee = 75% of the full price of each scheduled service. All fees must be paid before rescheduling any future appointment.
Free consultation
Free consultation
- Complimentary consultation is a one-time offer only for new patients.
- Free consultation may be forfeited due to nonemergency late cancellation, no show or noncommitment to an appointment such as excessive rescheduling. Any consultation thereafter must be paid and requires a nonrefundable deposit.
Payment
Payment
- Payment for all services rendered, products, or any other charges and fees is due at the time of visit or when billed.
- No refund for acupuncture or any services rendered regardless of the reason.
- Accepted payment methods are cash, checks, credit and debit cards, HSA/HRA/FSA cards.
Gift certificates
Gift certificates
- Gift certificates must be presented at the time of service.
- Gift certificates are non-refundable and non-exchangeable for cash.
- Gift certificates are redeemable for services or products only.
- Gift certificates have no expiration date.
Returns & refund
Returns & refund
- No refund for rendered services regardless of the reason.
- Unopened products and in resalable condition may be returned within 14 days from the purchase date.
- A restocking or service fee may apply to a return at our discretion.
- No return for special order products or any rare herbs that we cannot resell.
Alcohol & drugs
Alcohol & drugs
- Alcohol and drugs are contraindicated for acupuncture treatment.
- We will deny treatment to anyone who is under the heavy influence of alcohol or drugs at the time of the appointment.