Policies

Clinic Policies

Appointment Cancellation

If you need to cancel or reschedule an appointment, we would appreciate 24 Hours advance notice.

Late Cancellation & No Show Fee

Patient may cancel up to 2 hours before the appointment time without being charged - cancellation any time after is considered late and will be charged a late cancellation fee.

Not showing up and not giving us a timely prior notice will be charged a no-show fee.

Late cancellation & no show fee equals 70% of the full price of each scheduled service. All fees must be paid before rescheduling any future appointments.

Free Consultation

Complimentary consultation is a one-time offer only.
Free consultation may be forfeited due to late cancellation, no show or noncommitment to an appointment by excessive rescheduling and any consultation thereafter must be paid.

Payment

Payment for all services rendered, products, or any other charges and fees is due at the time of visit or when billed.

No refund for acupuncture or any services rendered regardless of the reason.

Accepted payment methods are cash, checks, credit and debit cards, HSA/HRA/FSA cards.

Gift Certificates

Gift certificates must be presented at the time of service.
Gift certificates are non-refundable and non-exchangeable for cash.
Gift certificates are redeemable for services or products only.
Gift certificates have no expiration date.

Returns & Refund

No refund for rendered services regardless of the reason.
Unopened products and in resellable condition may be returned within 30 days from the purchase date.
A restocking or service fee may apply to a return at our discretion.
No return for special order products or any rare herbs that we cannot resell.

Alcohol & Drugs

Alcohol and drugs are contraindicated for acupuncture treatment.
We will deny treatment to anyone who is under the heavy influence of alcohol or drugs at the time of the appointment.