Policies

Clinic Policies

Appointment Cancellation

If you need to cancel or reschedule your appointment, kindly give us a 24 Hour notice.

Late Cancellation & No Show Fees

Patient may cancel up to two hours before the appointment without being charged - cancel any time after will incur a late cancellation fee.

Patient who abandons an appointment by not showing up and not giving us a timely advance notice will be charged a no show fee.

Late cancellation, no show fee equals 75% of the full price of the scheduled service. Fee must be paid before patient can reschedule any future appointments.

Free Consultation

Free consultation is a one-time offer only. This free offer will be forfeited if one of the following applies and any consultation thereafter must be paid.

Late cancellation. Patient may cancel up to two hours before the appointment - cancel any time after is considered late.
No show.
Excessive rescheduling of consultation appointment.

Payment

Payment for all services rendered, products, or any other charges and fees is due at the time of visit or when billed. All charges and fees are subject to change at any time without prior notice.

No refund for acupuncture or any services rendered regardless of the reason.

Accepted payment methods are cash, checks, credit and debit cards, HSA/HRA/FSA cards.

Insurance

Currently our clinic does not handle insurance.

If your insurance covers acupuncture, please check with your provider about getting reimbursement for your treatments.

Filing for reimbursement must be done by you. A superbill for your treatments can be provided to you upon request.

Gift Certificates

Gift certificates must be presented at the time of service.
Gift certificates are non-refundable and non-exchangeable for cash.
Gift certificates are redeemable for services or products only.
Gift certificates have no expiration date.

Returns & Refund

No refund for rendered services regardless of the reason.
Unopened products and in resellable condition may be returned within 30 days from the purchase date.
A restocking or service fee may apply to a return at our discretion.
No return for special order products or any rare herbs that we cannot resell.

Alcohol & Drugs

Alcohol and drugs are contraindicated for acupuncture treatment.
We will deny treatment to anyone who is under the heavy influence of alcohol or drugs at the time of the appointment.